Lobby Ambassador / Hostess

Job Summary

Engage with hotel guests to enhance the service experience through activation of all outlet services within the lobby area.

Key Responsibilities

• Engage with hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.).
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities.
• Contact appropriate individual or department (e.g., Bell person, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.

Required Qualifications

In order to be considered for this position, applicants must possess the following minimum qualifications. Applicants without the below listed qualifications need not apply as they will not be considered in the competitive pool.

Education

• Diploma/Certificate in Hotel Management, Front Office Operations, Hospitality Supervision.
• Diploma in Secretarial Science & Office Management; Management; Marketing Management; Business Administration/Education is required.

Experience

• Relevant work experience in customer service related operation is advantageous.

Language Proficiency

• Fluent in English language conversation, well spoken, read, write, and understand English. Additional language French, Arabic and Chinese are highly advantageous.

Required Skills and Competencies

• Read, write, comprehend & well conversant in English to facilitate effective communication process,
• Must possess good computer application skills,
• Excellent knowledge of products and services provided by the hotel,
• Good organizational and planning skills,
• Ability to work with minimum supervision and handle multiple assignments,
• Must be highly flexible with working hours

Required Skills

• Consumer Behavior Drivers
• Customer communication and understanding capabilities
• Customer Service orientation
• Good customer service, communications,

Desired Skills

• Customer Relationship Management (CRM)
• Strong coordination and networking skills

How to Apply

Interested applicants who fulfill the minimum requirements specified above are invited to submit their application, curriculum vitae and copies of relevant supportive documents in person at Sheraton Addis Employee gate security post OR send it through e-mail address: Mesfin.Mekonnen@luxurycollection.com before or on October 11, 2026.